For enquiries regarding security system apps please contact Service on (02) 6885 6440 Monday to Friday between 07:00am to 05:00pm AEST. You can also leave a message requesting a call back. You can email the service department at [email protected] If...
A small additional charge applies per separately monitored ‘additional area’ (see the What is an area? FAQ). Each ‘additional area’ requires the same amount of work as a separately monitored system.
Any request for a designated hold up alarm service must comply with the National Police Alarm Activation Response Guidelines. Section 5, Alarm Categories & Responses, defines a Hold Up Alarm received from a business as a Category A alarm if it meets the following...
A duress alarm isn’t a Hold Up Alarm and isn’t reported to police on activation. If you require a Hold Up Alarm please read the FAQ What Happens if we trigger our hold up alarm?
