Contacts are the people who you’ve nominated as your company’s authorised after hours decision makers. While we’re responsible for monitoring your alarm and advising your contacts of any exceptions, your contacts are responsible for making decisions about...
Once we’ve called and left messages for all of your contacts we’ll wait to receive further instructions. If your Alarm Response Plan includes sending a response vehicle without a contacts authorisation this will be done.
If you’re entering outside your schedule, contact the Monitoring Centre immediately after you’ve disarmed the security system and be ready to provide the following information: Your first and last nameCompany name and locationYour individual or blanket...
No. You’re only human and you might forget. You should always nominate the latest time that you think you may be working so that we can adjust your schedule accordingly. If you haven’t armed by your nominated time we’ll treat it as an exception and action it...
We’ll attempt to contact you using the numbers provided. If we can’t make contact we’ll advise your contacts.Depending on your nominated Alarm Response Plan, a response vehicle may be sent to your premises to investigate.
