(02) 6885 6440 [email protected]
Select Page

How do I organise a temporary guard service?

Customers with existing monitored locations can organise an emergency or temporary Guard Service by emailing us at: [email protected] from your business email address. A minimum 4 hour charge is applicable. Non-emergency rates apply when more than 4 hours...

What if someone cuts my telephone or fibre-optic line?

If you’re using PSTN/Digital Dialler or fixed-line IP Monitoring via fibre as your communication option, there may be the risk that the line could be intentionally cut or drop-out due to network failure. If this happens your security system won’t...

What is Inner Range Multipath?

Inner Range Multipath is a state of the art multiple path IP alarm transmission system designed for low cost alarm monitoring through to high security applications. Multipath-IP is a suite of products ranging from a variety of field hardware devices installed on the...

What is Permaconn?

The Permaconn Alarm Monitoring Network operates within dedicated ‘Virtual Private Networks’ (VPNs) provided by Optus and Telstra. These VPNs are exclusively used for Permaconn alarm data, ensuring that all transmitted and received information is secure....

Why is there a charge for ‘additional areas’?

A small additional charge applies per separately monitored ‘additional area’ (see the What is an area? FAQ). Each ‘additional area’ requires the same amount of work as a separately monitored system.