Firstly, check your phone to see if you’ve missed any calls or voice mails from us. You can also speak with our Monitoring Centre on (02) 6885 6440 to see if there were any failed attempts to contact you, as every call, attempted call and voice mail is recorded...
Without these times we’re unable to check if your system has been armed or know if a member of staff has entered your premises outside your schedule. We recommend that you nominate the earliest time by which you expect to disarm your alarm each day, and the...
Ambulance authority notification of medical alarms is account specific and will take place immediately if you’ve requested it. If ambulance authority notification isn’t specified your contacts will be notified. If we’re unable to contact any contacts we’ll...
Medical alarm monitoring is an add-on service that requires the installation of a specific device to the security system. Once the device has been installed you’ll need to provide the Monitoring Centre with specific information regarding the patient and its use....
Have valuable Concept 4000 assets that are no longer supported? You have heard of Inner Range’s Concept 4000 end-of-life announcement, which was made in November 2018. In it, they stated that: The system architecture was over two decades old. That it would be...
