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What does Grade A1 Monitoring Centre mean?

A Grade A1 Monitoring Centre is Australian/New Zealand Standards highest classification for a Monitoring Centre. The Standard provides the requirements for the grading of construction of Monitoring Centres and the grading of equipment and staff used for the monitoring...

Why do we keep responding to what are obviously ‘false alarms’?

We can’t ever assume that any alarm is false. We treat every alarm from your security system as a potential security breach. Sometimes thieves may deliberately trigger repeated alarms from the same area in your premises hoping that a less diligent security...

What if I can’t supply a zone list?

We can compile one for you using our best efforts. This means that we’ll determine what detection devices are attached to the security system and their location. The time taken to do this is included in the 1 hour of free time included in any free connection. If it...